Social Responsibility Report
Social Responsibility Report
Hangzhou OUGE Electric Appliance Co., LTD
October 2022
For the record
The social responsibility report issued by the company is written according to the relevant national quality laws and regulations. The company's social responsibility in the report is a true reflection of the company's current situation. The Company is responsible for the objectivity of the report content and the authenticity and scientific nature of the relevant discussion and conclusions.
Hangzhou Ou Ge Electric Appliance Co., LTD
October 18, 2022
Organization Scope: Hangzhou Ouge Electric Appliance Co., LTD
Time of report: This report covers the period from January 1 to December 31, 2021
It is the first social responsibility report of Hangzhou Ou Ge Electric Appliance Co., LTD.
Release cycle: One year
How to obtain the report: Download it from our official website https://www.ougecn.com/
Company Profile
Hangzhou Ou Ge Electric Appliance Co., Ltd. originated from the development of the management team engaged in the design, production, sales and service of kitchen appliances in 2000. For more than ten years, we have won the reputation as the main designated manufacturer of high-end kitchen conditioning appliances in Japan. At the same time, we have cooperated with many well-known Japanese enterprises as always, and have been praised and trusted by many customers in the world.
The new factory of OuGE Electric Appliances is located in the high-tech Industrial Park of Hangzhou Qingshan Lake Science and Technology City, which is the provincial key economic development zone of Zhejiang Province. It is equipped with the international logistics center of Qingshan Lake Science and Technology City and many scientific research institutions, which lays the foundation of science and technology logistics for the future development of OuGE Electric Appliances and provides a high-tech platform for the development of OuGE. The company is located in Qingshan Lake Street, Lin 'an City under the jurisdiction of Hangzhou City, 20 kilometers away from Hangzhou city, 40 kilometers away from Hangzhou East Railway Station, 70 kilometers away from Hangzhou Xiaoshan International Airport, 200 kilometers away from Shanghai (Hongqiao Railway Station), convenient transportation, adjacent to Qingshan Lake scenic area, beautiful scenery, beautiful environment, for the modern garden-type enterprises.
Euroge has an expert management team. The middle and senior leaders of the company have more than 20 years of expert production technology and management experience, and have the ability to challenge higher requirements. The management team is pragmatic, diligent and challenging, constantly overcoming difficulties and innovating to promote the fashion design of products. Committed to the world's many enterprises to provide sincere and satisfactory service.
Hangzhou Ouge Electric Appliance Co., Ltd. has the most advanced production equipment in China, the company's production system includes aluminum alloy die casting, spraying, hardware, injection molding, thermostat assembly, and small household appliances finished product assembly and other industries, has a number of automatic robot operating system of aluminum alloy die casting equipment, there are two automatic spraying production lines, the daily production can reach more than 10,000 pieces. There are dozens of advanced high-speed pneumatic punch, dozens of electric wood injection molding machines and plastic injection molding machines, temperature controller and small household appliances finished product assembly line nearly ten.
Euroge constantly improves its quality management system and has obtained ISO9001 quality system and ISO14001 environmental management system certification. Our products have been certified by various markets, and we have obtained GS, JET, ETL, CCC and other product certifications. The company has independent intellectual property rights, more than 10 utility model patents and nearly 100 appearance patents. Products are exported to Japan, Korea, North America, South America, Europe, Australia, Africa, Southeast Asia and other dozens of countries and regions, the main customers are ZOJIRUSHI, YAMAZEN, JATA, CADENCE, FLAMA, PEACOCK, DELIMANO and so on, deeply trusted by customers, to provide the most convenient service for the world.
The company's main products include: electric baking pan, multi-function pot, electric hot pot, temperature controller, a variety of POTS and pans.
Social Responsibility Report
While focusing on business operation, the company tries its best to take into account the different needs of all relevant parties, and regards the protection of their rights and interests as its own responsibility, which is put into practice. The company has earnestly fulfilled its corporate social responsibility. From the perspective of social, environmental and economic harmony, it examines the relationship between social responsibility and the long-term development of the enterprise, and turns social responsibility into the driving force and long-term interests of the enterprise.
I. Protection of shareholders' rights and interests
(I) The rapid and steady development of the company and the realization of good business performance is an important basis for protecting the interests of shareholders. In 2021, the company achieved sales revenue of 264.104 million yuan.
(II) In accordance with the Company Law of the People's Republic of China and other laws and regulations as well as the Company's articles of Association, the Company has established a standardized corporate governance structure, constantly improved the systems of shareholders' meeting, executive director and supervisor, and formed a corporate governance structure with effective checks and balances between the power organs, decision-making organs, supervisory organs and managers. The general meeting of shareholders shall have the legal power prescribed by laws and regulations and the Articles of Association of the Company, and exercise the power to determine the company's business policy, major financing, investment, profit distribution and other major matters in accordance with the law. The executive directors are responsible to the general meeting of shareholders and exercise the company's business decision-making power according to law. The supervisors are responsible for the general meeting of shareholders and supervise the shareholders and other senior managers of the company to perform their duties according to law. The operation of the general meeting of shareholders, the board of directors and the board of supervisors has been standardized continuously, and the system has been improved continuously, forming a complete set of effective internal management and control systems with mutual checks and balances. The perfect corporate governance structure of the company fundamentally protects the legitimate rights and interests of shareholders and creditors. In 2021, the Company held the general meeting of shareholders. The convening, notification, convening, deliberating matters, voting procedures and announcement of resolutions of the general meeting of shareholders are all in accordance with the provisions of laws and regulations and the Articles of Association of the Company. The Company treats all shareholders fairly and ensures that the shareholders fully enjoy the lawful rights and interests stipulated by laws, regulations and rules.
(III) In 2021, the Company amended various rules and regulations in accordance with the requirements of relevant laws and combined with the actual operation of the company, constantly improved the corporate governance structure, improved the internal control system, further standardized the company's operation and improved the level of corporate governance. The company has done a lot of work in strengthening the construction of various systems, improving the company's decision-making procedures, improving the quality of information disclosure, protecting the interests of minority shareholders and so on, and faithfully and diligently fulfilling the company's social responsibilities.
The company always pays attention to the latest regulations and rules issued by the regulatory authorities, and continuously improves the company's internal control system. Through continuous improvement of internal control system, effectively improve the level of corporate governance. At the same time, combined with the actual situation of the company, the company's business process and management of each level, each link of the control system has been perfected and improved.
(IV) The Company shall perform its information disclosure obligations in strict accordance with relevant laws, regulations and provisions. Voluntarily perform the obligation of information disclosure to ensure that the information disclosure is true, accurate, timely, complete and fair. The company designated the enterprise department to be responsible for information disclosure management. In 2021, the company proactively and timely disclosed information that may have a material impact on shareholders' decisions, so that shareholders can have a timely and comprehensive understanding of the company's operation.
(5) Carry out multi-channel and multi-mode investor relations management to build a good and harmonious investor relations. During the reporting period, the company strictly followed the requirements of the regulatory authorities, followed the relevant system of the company's investor relations management, clarified the responsible person and relevant regulations for the disclosure of various informally announced information such as the company's website, and required the administration department to do a good job of the reception of calls and visits from investors and media seriously and enthusiastically, and ensured the effective and smooth way of open contact. Make sure that phone calls are answered during working hours, emails are answered promptly, and investors' questions are answered on the website.
2. Safeguarding employees' rights and interests
In 2021, the company strictly abides by the Labor Law and the Labor Contract Law, establishes a care and rights protection organization, implements collective contracts, protects the legitimate rights and interests of employees in accordance with the law, and effectively protects the rights and interests of employees in democratic management; Improve the labor safety and health system, improve the working environment, ensure the labor safety of employees, there is no work-related accident rate, and ensure the physical and mental health of employees; Education, training and various cultural, recreational and sports activities have cultivated the sentiments of employees and created the core values of "customer, responsibility, innovation and win-win", thus further enhancing the cohesion of enterprises and building a win-win situation of harmonious labor and capital.
Over the past year, the company has not had a major safety accident, no fire accident.
(1) Improve the employment management system and effectively protect the legitimate rights and interests of workers. The company strictly abides by the Labor Law and the Labor Contract Law, and protects the legitimate rights and interests of employees. All employees of the company have signed the Labor Contract with the Company in accordance with relevant national and local laws and regulations. In accordance with national and local laws and regulations, the company has established compensation system, incentive mechanism, insurance and welfare system including pension, medical treatment, industrial injury, unemployment and maternity. It has promoted the reform of personnel system, rationally set up posts, clearly defined post responsibilities, standardized employment, and promoted the harmony and stability of labor-management relations.
(2) The Company shall establish a care and rights protection organization to improve the service level and enhance organizational cohesion. The company attaches importance to the construction of trade union organization, and new employees are absorbed into the trade union when they sign the labor contract. The company continues to adhere to the principle of co-construction of the Party and the industrial group, establish the service purpose of employees' interests no small matter, put forward the concept of "find the union when in difficulty", and do practical things for employees, do good deeds and solve difficulties.
(3) The Company shall improve the labor protection system, pay attention to the construction of production safety system, fulfill the responsibility of production safety, and constantly improve the safety management level of the company. The company has a special safety training course for new employees in the induction training. Through regular basic management work inspection, the implementation and supervision of production safety work are implemented, and the work safety is incorporated into the daily performance appraisal system. In daily work, the company buys a full set of labor protection products for production workers, such as masks and earplugs, and checks and changes them regularly. The company imported GB/T 45001-2020 occupational health and safety management system certification.
(4) Implement collective contracts to effectively safeguard the rights and interests of employees in democratic management. At the end of each year, in strict accordance with the requirements of the Collective Contract, the Company follows the system and process of collective wage negotiation, and conducts collective bargaining for the next year's collective contract and wages. In addition, we have creatively carried out the three-level collective wage negotiation, which includes the negotiation between the company and the trade union, the negotiation between the trade union groups of each department and the negotiation between the trade union members of each position. This not only guarantees the legitimate rights and interests of the workers, but also ensures the transparency and fairness of the workers' compensation to the greatest extent. In accordance with the provisions of the Company Law and the Articles of Association, the Company also establishes the selection and appointment system of the staff and staff supervisors, who are elected by the staff and staff representative conference of the company to ensure that the staff and staff enjoy full rights in the corporate governance.
The company supports trade unions to carry out their work in accordance with the law and values democratic and open management. Regarding matters concerning the vital interests of employees such as salary, welfare, labor safety and health, social insurance, etc., listen to the opinions of employees through the form of workers' congress and trade union meeting, and pay attention to the reasonable needs of employees; Through equal consultation, the company has successfully resolved labor-management conflicts, solved a number of internal conflicts among employees, and protected the interests of the parties. At the same time, except for the confidential matters and trade secrets stipulated by national laws and regulations, The company also carries out various regular meetings and coordination meetings on matters concerning the vital interests of employees, such as corporate philosophy and vision, development planning, annual plan and summary, major operational decisions, reform plans, internal cadre selection, employee rewards and penalties and education, training, salary, welfare, labor protection measures, occupational disease hazard monitoring, etc., such as bulletin boards, internal wechat groups, wechat public accounts, etc , analysis meeting, summary meeting, website, mailbox, etc. To protect the employees' right to know and participate in major issues of the enterprise.
(5) Actively organize staff education and training, and carry out various cultural, recreational and sports activities.
The company has been adhering to the "people-oriented" talent strategy, talent recognition, emphasis, and talent exhibition
The corresponding training is designed to stimulate the potential of employees, improve their work happiness, and achieve a win-win situation between the company and employees. In 2021, the company will adopt graphic videos, case teaching, classroom teaching, operation drills, department regular meetings, seminars, personal training, team building, on-the-job development, "Come in, go out" training, internal discussion, rotating employment, on-the-job education, special training, teacher and apprentice, etc. Carry out training on product management execution, staff professionalism, on-site first-aid knowledge and other aspects of the workshop staff. Through various professional training, not only improve the professional quality and comprehensive quality of the staff, but also greatly improve the efficiency and quality of the work. In addition, the company actively carries out pre-job training for new employees, product knowledge training for new employees, supports employees to participate in part-time training, and constantly improves the overall quality of employees.
In order to enrich employees' leisure activities, the company organizes employees to carry out various forms of activities.
Through the company's website, wechat public account and other corporate culture propaganda work, enrich the spiritual and cultural life of employees, improve the quality of life, enhance the employees' sense of belonging to the enterprise and identity.
Protect the rights and interests of suppliers, customers and consumers
In 2021, the company will continue to pursue harmonious coexistence with the government, customers, value chain partners, peers and the public to jointly create value and share success. The company establishes a mechanism to protect the rights and interests of customers and suppliers, focuses on communication and interaction with relevant parties, and builds the foundation of trust and cooperation. While operating the company, the company tries its best to accommodate the different needs of relevant parties, regards the protection of their rights and interests as its own responsibility, and strives to take actions.
(I) Maintain a mutually beneficial and win-win relationship with suppliers. The company adheres to the principle of good faith management, benefit sharing and mutual benefit, and constantly improves the procurement process and mechanism. First of all, establish a fair and impartial evaluation system, respect the reasonable quotation of suppliers, and safeguard the product interests and technology development interests of suppliers. Secondly, we strictly control the supplier selection process, carry out supervision and prevention throughout the whole process of supplier selection, and constantly strengthen the integrity education of employees. Under the premise of openness, fairness and justice, we have established a good strategic partnership with suppliers, and achieved a win-win situation between the company and suppliers.
(2) The company actively establishes a good image in the eyes of customers and enhances the brand image. The company conducts regular customer satisfaction survey, collects customer opinions, formulates corrective measures, makes targeted rectification, and improves the service organization configuration, provides high-quality pre-sale, in-sale and after-sales services, further improves product quality and service level, improves customer satisfaction, ensures customer interests, and customer satisfaction increases year by year.
(3) The Company attaches great importance to the construction of integrity and the internal supervision of anti-commercial bribery, strictly implements the integrity supervision system, improves the long-term mechanism of preventing and treating commercial bribery, strictly monitors and prevents all kinds of commercial bribery activities of the company or employees, customers and suppliers, establishes a positive attitude within the company, resolutely rejects bad practices, and strictly abides by commercial ethics and social ethics. At the same time, the company does not rely on false publicity and advertising for profit, and does not infringe the copyright, trademark right, patent right and other intellectual property rights of suppliers and customers.
Pay attention to environmental protection and promote sustainable development of the company
As a high-tech enterprise, the company always regards environmental protection as an important part of its sustainable development. Adhere to technological innovation, energy conservation and emission reduction, and strive to minimize the impact of the company's development on the environment. Through continuous technological innovation, reduce the consumption of energy and resources, and reduce the discharge of waste. The company has a perfect organization and environmental management system, the pollution control work effect is remarkable, the operation standard, and is committed to improve the company's environmental protection and sustainable development according to the ISO14001 environmental management system requirements.
In addition, the company through the form of publicity boards, banners and other forms, constantly enhance the employees' awareness of energy saving, environmental protection, training employees in work and life to develop the habit of consciously saving electricity, water, paper, oil. The company saves a large amount of paper through unified management of printing and photocopying, comprehensive reuse of double-sided paper, and replacing old ink cartridges and drying drums with new ones.
社会责任报告
杭州欧歌电器有限公司
2022年10月
郑重声明
本公司出具的社会责任报告，是依据国家有关质量法律、法规等进行撰写。报告中关于公司社会责任是公司现状的真实反映，本公司对报告内容的客观性负责，对相关论述和结论真实性和科学性负责。
杭州欧歌电器有限公司
2022年10月18日
组织范围：杭州欧歌电器有限公司
报告时间：本报告涵盖的时间范围为 2021年1月1日至 12月31日，本报
告为杭州欧歌电器有限公司第1份社会责任报告。
发布周期：一年
报告获取方式：通过公司官网https://www.ougecn.com/下载
企业简介
杭州欧歌电器有限公司源始于2000年从事于厨房家电的设计、生产、销售及服务的管理团队发展而来，十多年来赢誉为日本高端厨房调理器具客户的主要定点生产厂家，同时与日本多家知名企业一如既往合作至今，并得到世界上众多客户的好评与信赖。
欧歌电器新工厂座落于浙江省省级重点经济开发区---杭州临安青山湖科技城高新产业园区内，配备青山湖科技城国际物流中心，并有众多科研单位，为欧歌电器的未来发展奠定了科技物流基础，并为欧歌的发展配备了高新平台。公司位于杭州市下辖临安市青山湖街道，距杭州市区20公里，距杭州火车东站40公里，距杭州萧山国际机场70公里，距上海(虹桥火车站)200公里，交通便利，毗邻青山湖风景名胜区，风景秀丽，环境优美，为现代化花园式企业。
欧歌电器有着专家式的管理团队，公司中高层领导具有二十年或以上的专家式生产技术和管理经验，具备向更高要求的层面挑战的能力，管理团队本着务实、勤垦、挑战的工作思想，不断地克服难关，不断创新以推动产品的时尚设计，致力于为世界众多企业提供真诚满意的服务。
杭州欧歌电器有限公司拥有国内最先进的生产设备，公司生产体系包含铝合金压铸、喷涂，五金，注塑，温控器组装，和小家电成品组装等多个行业，拥有多台全自动机器人操作系统的铝合金压铸设备，有全自动喷涂生产线二条，日产能达10000件以上，有几十台先进高速气动冲床，十几台电木注塑机和塑料注塑机，温控器及小家电成品组装线近十条。
欧歌电器不断完善品质管理体系，已获得ISO9001质量体系和ISO14001环境管理体系认证证书。产品拥有各市场的产品认证，目前取得GS、JET、ETL、CCC等产品认证。公司拥有自主知识产权，有十余项实用新型专利和近百项外观专利。产品远销日本、韩国、北美、南美、欧洲、澳洲、非洲、东南亚等数十个国家和地区，主要客户有ZOJIRUSHI、YAMAZEN 、JATA、CADENCE、FLAMA、PEACOCK、DELIMANO等，深受客户信赖，为世界各国提供最便捷的服务。
公司主营产品包括：电烤盘、多功能锅、电火锅、温控器、多种锅具等。
社会责任报告
公司在注重企业运营的同时，公司尽可能兼顾各相关方的不同需求，将保护他们的权益视为自身责任，并付诸于实际行动之中。公司切实履行了企业社会责任，从社会、环境、经济和谐的大系统角度，审视社会责任和企业长远发展的关系，把社会责任转化为企业发展的动力和长期利益。
一、股东权益保护
（一）公司快速稳健发展、实现良好经营业绩是保护股东利益的重要基础。2021年度，公司实现销售收入26410.4万元。
（二）公司根据《中华人民共和国公司法》等法律、法规和本公司章程，建立了规范的公司治理结构，不断完善股东大会、执行董事、监事制度，形成权力机构、决策机构、监督机构与经理层之间有效制衡的法人治理结构。股东大会享有法律法规和《公司章程》规定的合法权力，依法行使确定公司经营方针、重大筹资、投资、利润分配等重大事项的职权。执董对股东大会负责，依法行使公司的经营决策权。监事对股东大会负责，监督公司股东和其他高级管理人员依法履行职责。股东大会、执董、监事运作不断规范，制度不断健全完善，形成了一整套相互制衡、行之有效的内部管理和控制制度体系。公司完善的法人治理结构，从根本上保障了股东和债权人的合法权益。2021年度，公司召开了股东大会，公司股东大会的召集、通知、召开、审议事项、表决程序及决议公告均符合法律法规和《公司章程》的规定，公司公平对待所有股东，确保股东充分享有法律、法规、规章所规定的各项合法权益。
（三）2021年，公司遵循根据相关法律的要求，结合公司实际运行状况，修订了各项规章制度，不断完善公司法人治理结构，健全内部控制体系，进一步规范公司运作，提高公司治理水平。公司在加强各项制度建设，完善公司决策程序，提高信息披露质量，保护中小股东的利益等方面做了大量工作，忠实勤勉地履行了公司的社会责任。
公司时刻关注监管部门出台的最新法规和规章，对公司内部控制制度进行了持续完善。通过不断完善内部控制制度，切实提高公司的治理水平。同时结合公司的实际情况，对公司的业务流程及经营管理各层面、各环节的控制制度进行了不断的完善与改进。
（四）公司严格按照有关法律、法规和规定履行信息披露义务。自觉自愿履行信息披露义务，确保信息披露的真实、准确、及时、完整和公平。公司指定由公司企业部专门负责信息披露管理事务。2021年公司主动、及时地披露了可能对股东决策产生实质性影响的信息，使股东及时全面了解公司的经营情况。
（五）进行多渠道、多方式的投资者关系管理方式，构建良好、和谐的投资者关系。报告期内，公司严格按照监管部门的要求，遵循公司投资者关系管理相关制度，明确了公司网站等各种非正式公告信息的披露等事项的责任人和相关规定，要求行政部认真、热情做好投资者及媒体的来电、来访接待工作，确保公开联系途径有效、畅通，做到工作时间电话有人接听、电子邮件及时回复、网站投资者提问有问必答。
二、员工权益维护
2021年，公司严格遵守《劳动法》、《劳动合同法》，建立关爱维权组织，推行集体合同，依法保护职工的合法权益，切实维护员工民主管理权益；健全劳动安全卫生制度，改善劳动环境，保障职工劳动安全，未发生工伤事故率，保障职工身心健康；开展教育培训和各种文娱体育活动，陶冶了职工情操，营造了“客户、责任、创新、共赢”的核心价值观，使企业凝聚力进一步增强，构建了劳资和谐的双赢格局。
一年来，公司没有发生重特大安全事故，没有发生消防事故。
（一）完善用工管理制度，切实保障职工合法权益。公司严格遵守《劳动法》、《劳动合同法》，依法保护职工的合法权益。公司所有员工均已经按照国家和地方有关法律法规与公司签订了《劳动合同》。公司按照国家和地方法律法规建立包括薪酬体系、激励机制，以及养老、医疗、工伤、失业、生育在内的保险与福利制度，推进人事制度改革，合理设置岗位，明确岗位职责，规范用工，促进劳资关系的和谐稳定。
（二）公司建立关爱维权组织，提高服务水平，增强组织凝聚力。公司重视工会组织建设，新员工在签订劳动合同时，即被吸纳加入工会。公司继续坚持党工团共建原则，树立员工利益无小事的服务宗旨，提出“有困难找工会”理念，为员工办实事、做好事、解难事。
（三）公司健全劳动保护制度，注重安全生产体系建设工作，落实安全生产责任，不断提高公司的安全管理水平。公司对新进员工在入职培训中设有专门的安全培训课程，通过定期基础管理工作检查落实安全生产工作的执行与监督，将安全生产工作纳入到日常的绩效考核体系中。在日常工作中，公司为生产工人购置全套劳保用品，如口罩、耳塞等，并定期检查和更换。公司导入了GB/T 45001-2020职业健康安全管理体系认证。
（四）推行集体合同，切实维护员工民主管理权益。每年年底，公司严格按照《集体合同》的要求，遵循工资集体协商制度和流程，对来年的集体合同和工资进行集体协商。并创造性地开展了“公司与工会协商、各部门车间工会小组之间的协商和各岗位的工会会员之间的协商”的工资三级集体协商，不仅保证了职工的合法权益，还最大限度地确保了职工薪酬透明与公平。公司还依据《公司法》和《公司章程》的规定，建立职工名职工监事的选任制度，由公司职工代表大会选举产生，确保职工在公司治理中享有充分的权利。
公司支持工会依法开展工作，重视民主公开管理。对工资、福利、劳动安全卫生、社会保险等涉及员工切身利益的事项，通过职工代表大会、工会会议的形式听取员工的意见，关心和重视职工的合理需求；公司还通过平等协商，成功化解劳资矛盾，解决了多起员工内部矛盾，维护当事人利益。同时，公司对除国家法律、法规规定的保密事项和商业秘密外，公司还对企业理念与愿景、发展规划、年度计划和总结、重大经营决策、改革方案、内部干部选拔、职工奖罚及教育、培训、工资、福利、劳动保护措施、职业病危害监控情况等涉及职工切身利益事项通过职代会、公告栏、企业内部微信群、微信公众号、各类例会、协调会、分析会、总结会、网站、信箱等方式进行公开。来维护员工对企业重大事项的知情权和参与权。
（五）积极举办员工教育培训，开展各种文娱体育活动。
公司一直坚持“以人为本”的人才战略，识人才、重人才，并针对人才展
开相应的培训，旨在通过激发员工的潜力，提升员工工作的愉悦度，实现公司与员工的双赢。2021年度，公司通过图文视频、案例教学、课堂讲授、操作演练、部门例会、研讨会、个人进修、团队建设、在职开发、“请进来、走出去”式培训、内部研讨、轮流任职、在职学历教育、专题培训、以师带徒等方式，开展车间员工产品管理执行力、员工职业素养、现场急救知识培训等方面培训，通过各种专业培训，不仅提升了员工的专业素质和综合素质，而且大大提高了工作的效率和质量。此外，公司积极开展新员工岗前培训、新业务员产品知识培训，支持员工参加业余进修培训，不断提高公司员工整体素质。
公司为丰富员工业余活动，组织员工开展形式多样的活动。
公司通过公司网站、微信公众号等企业文化宣贯工作，丰富员工精神文化生活，提高生活质量，增强了员工对企业的归属感和认同感。
三、供应商、客户和消费者权益保护
2021年，公司继续追求与政府、客户、价值链伙伴、同业、公众和谐共生，共同创造价值、分享成功；公司建立保护客户、供应商权益机制，注重与相关方的沟通与互动，构筑信任与合作的基础。注重在企业运营的同时，公司尽可能兼顾相关方的不同需求，将保护他们的权益视为自身责任，努力付诸行动。
（一）坚持与供应商保持互惠互利、合作共赢的良性关系。公司坚持诚信经营、利益共享、互惠互利的原则，不断完善采购流程与机制。首先，建立公平、公正的评估体系，尊重供应商的合理报价，维护供应商的产品利益和技术开发利益。其次，严格供应商筛选程序，将监督和防范工作贯穿于供应商筛选全过程，并不断加强员工的廉政教育，在公开、公平、公正的前提下与供应商建立了良好的战略合作伙伴关系，实现了公司与供应商的双赢局面。
（二）公司积极树立公司在客户心目中的良好形象，提升品牌形象。公司定期进行客户满意度调查，征集客户意见，制定整改措施，有针对性地加以整改，并完善服务机构配置，提供优质的售前、售中及售后服务，进一步提高产品质量和服务水平，提高客户满意度，保证客户利益，顾客满意逐年提高。
（三）公司非常重视诚信建设 以及对反商业贿赂的内部监督，严格执行廉正监察制度，完善防治商业贿赂的长效机制，严格监控和防范公司或员工与客户和供应商的各类商业贿赂活动，在公司内部树立正气，坚决抵制歪风邪气，严格遵守商业道德和社会公德。同时，公司不依靠虚假宣传和广告牟利，不侵犯供应商、客户的著作权、商标权、专利权等知识产权。
四、注重保护环境，促进公司可持续发展
作为一家高新技术企业，公司始终把环境保护作为公司可持续发展的重要内容。坚持技术革新，节能减排，力争把公司发展对环境的影响降到最小程度。通过不断的技术革新，降低了能源、资源的消耗，同时减少了废弃物的排放。公司拥有完善的组织机构和环境管理制度，污染治理工作效果显著、运行规范，并致力于按ISO14001环境管理体系要求来指导完善公司的环境保护与可持续发展。
另外，公司通过宣传栏、横幅等形式，不断增强员工节能降耗、环境保护的意识，培养员工在工作和生活中养成自觉节约用电、用水、用纸、用油的习惯。公司通过对打印、复印集合统一管理，纸张双面综合重复利用，墨盒、晒鼓以旧换新等，节约了大量纸张、墨盒消耗，减少资源占用。在日常生产过程中，公司对可利用和不可利用废弃物分别进行回收和集中处理，对生产过程中产生的废油统一收集，聘请有资质的废弃物处理公司进行统一回收处理，严格按国家环保要求操作，最大限度地减少企业对环境的影响。
五、社会公益事业和公共关系
公司依法纳税，公司坚信其提供的产品和服务具有为社会带来巨大效益的潜力，在兼顾公司和股东利益的前提下，公司积极参与各类社会公益活动，注重考虑社区利益，构建和谐和友善的公共关系，努力回报社会。
公司非常重视公益活动，根据公司的宗旨、愿景与核心价值观等，将慈善捐款列为重点支持领域。
通过公益事业，提升公司品牌知名度和美誉度。公益事业的费用列入公司的年度预算范围，由行政部负责综合协调和日常管理，制定年度公益支持计划。
公司希望通过一系列公益行为，能够倡导更多的企业加入公益事业，更多的人群希望通过大源的努力，能够让更多的人获得帮助。
2021年，公司将继续把加强企业社会责任建设作为深入贯彻落实科学发展观的有效手段。进一步坚持和深化公司对社会责任的认同，增强履行社会责任的能力，以社会公益为目标，注重客户和员工价值，注重对环境和社会的贡献，努力成为公众可信赖、员工可依存的社会责任建设的典范。对待股东、消费者、顾客、供应链上下游各方要诚实守信，构造和谐、共赢机制，树立良好的社会公信形象。向客户提供优质的家用厨房电器系列产品和服务，赢得社会、用户、供应商的信任与好感，促进公司自身与全社会协调和谐发展。
杭州欧歌电器有限公司
二0二二年十月十八日
